Data deletion

1. Fastest route: disconnect the account yourself

Sign in to SocialOrk, open Settings → Connections, and press Disconnect next to the account. This happens immediately:

• the stored access and refresh tokens for that account are removed;
• the authorisation is revoked at the network where the network supports revocation, so SocialOrk can no longer post as that account;
• the account disappears from your workspace and from everyone else's view of it.

Posts you already published on the network are not removed by this — they belong to that platform now, and you delete them there.

2. Delete everything: one request

To remove all data associated with you — profile, connected accounts, drafts, scheduled posts, media and audit records — email emma@medioteq.no from the address on the account, with the subject “Data deletion request”.

In the message, include either:

• the email address of your SocialOrk account, or
• the Facebook or Instagram account you connected (the username is enough), if you are asking about data received from Meta.

3. What happens next

• Within 7 days we confirm that we received the request and what it covers.
• Within 30 days the data is deleted from the live database and from backups as they rotate. We email you when it is done.
• If we cannot verify that the request comes from the account holder, we will ask for the minimum extra proof needed, and say why.

We keep two things after a deletion request, only as long as the law requires: invoicing records where a paid plan existed, and the minimum record of the deletion request itself so we can show it was honoured.

4. If you signed in with Facebook

Signing in with Facebook gives SocialOrk your name, email and profile image — nothing more. Deleting your SocialOrk account removes that record along with everything else. You can also remove SocialOrk's access from the Facebook side, at Facebook → Settings & privacy → Settings → Apps and websites; removing it there stops any further access, and a deletion request to us removes what was already stored.

5. Questions

Write to emma@medioteq.no. Our full data practices are described in the Privacy Policy.